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  • FREQUENTLY ASKED QUESTIONS:




    Question:      How do you make a custom order?

    Answer:Simply send us an order-form, some hair samples or a hair system; we can make an exact copy of it.
     

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    Question:How long will a custom hair system take to make and deliver?

    Answer:Typically manufacturing times will take between 2-3 weeks. Of course, it depends on how many items we produce. All custom units are delivered by UPS, FedEx or EMS, they will be sent directly to your door in approximately 3-4 days.


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    Question:Do you have any service after the product has been sold?

    Answer:Yes! Our attention is always on our client. We want loyal customers to keep long term business relationships with us. So all of our full-time staff will provide the best quality and techniques for you and we will wait to assist you all the time. We offer many policies to our customers such as return and return policy etc. If our customers don't satisfy our products they can send us and we will remake them for free until they feel satisfied.


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    Question:How can you sell hair systems for so cheap?

    Answer:Unlike other hair company, we have our own factory and we have very strict management. Our operating costs are very low. And we also want to pass the savings to our clients.


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    Question:Can I pick my own hairstyle or do I have to choose from your gallery?

    Answer:Our online hair style galleries are only some examples; they are not all styles from our factory. Actually the choice is yours, you can create your own style and give it to us or you can send us a picture or a magazine and we can make it exact same for you.


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    Question:What is synthetic, is it ok to use?

    Answer: Like human hair, there are also three basic types of synthetic called Polyester, Nylon and Modacrylic. There are a few benefits to synthetic, it is much less susceptible to oxidation than real human hair and will not absorb color dyes. Nowadays synthetic hair became very popular among hair wearers.

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    Question:What’s the difference between European, Indian and Asian human hair?

    Answer: The biggest difference between European, Indian and Asian human hair is their thickness and texture. European is the thinnest and closest in width to natural growing Caucasian hair. Asian is the thickest overall and tends to be course in texture. Indian hair is the most popular type found in hair systems today. It is thicker than European but much finer than Asian.


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